Shipping policy
At Cakes, we carefully prepare and pack every cake to ensure it reaches you fresh, beautiful, and ready for your special occasion.
1. Delivery Areas
We currently offer cake delivery in Rawalpindi and Islamabad. Delivery availability depends on your location.
2. Delivery Time
- Customized cakes require advance preparation, so customers are advised to place their orders in advance.
- Delivery times are confirmed at the time of order.
- Same-day delivery may be available for selected cakes, depending on availability and preparation time.
3. Delivery Charges
Delivery charges depend on the customer's location and order details. Applicable delivery charges will be communicated at the time of order confirmation.
4. Delivery Address
Customers must provide a complete and accurate delivery address and active contact number. We are not responsible for delays caused by incorrect or incomplete delivery information.
5. Delivery Delays
We make every effort to deliver orders on time. However, delays may occur due to traffic, weather, road conditions, or other circumstances beyond our control.
6. Cake Handling
Cakes are delicate products and should be handled carefully after delivery. We recommend keeping your cake in a cool place or refrigerator, as appropriate, until it is ready to be served.
Once the cake has been delivered in good condition, Cakes is not responsible for damage caused by improper handling, storage, transportation, heat, or other conditions after delivery.
7. Order Inspection
Please check your cake immediately upon delivery. If you notice any issue with your order, contact us as soon as possible and provide clear photos of the cake and packaging.
8. Contact Us
For questions regarding delivery or your order, please contact us through the contact details provided on our website.
Thank you for choosing Cakes for your special moments!