Refund policy
At MA Cakes, we take great care in preparing fresh and customized cakes according to each customer's requirements. Because our cakes are freshly prepared and often personalized, our refund and return policy is different from standard retail products.
1. Customized & Fresh Cakes
All customized and freshly prepared cakes are non-returnable and non-refundable once the order has been confirmed and preparation has started.
This includes cakes with personalized designs, names, messages, colors, flavors, themes, and other custom requirements.
2. Damaged or Incorrect Orders
If you receive a cake that is damaged, incorrect, or significantly different from the confirmed order, please contact MA Cakes within 2 hours of receiving your order.
Please provide:
- Your order number
- Clear photos/videos of the cake
- A description of the issue
After reviewing the issue, we may offer a replacement or refund depending on the circumstances.
3. Order Cancellation
Orders may be cancelled before preparation or customization has started.
Once preparation has started, cancellation may not be possible because ingredients and customization work may already have been used.
4. Customer-Caused Damage
MA Cakes is not responsible for damage caused after delivery or collection due to improper handling, transportation, storage, heat, direct sunlight, or other customer-related circumstances.
5. Delivery Information
Customers are responsible for providing the correct delivery address and contact information. MA Cakes is not responsible for delivery problems caused by incorrect information provided by the customer.
6. Refund Processing
If a refund is approved, it will be processed through the applicable payment method. Processing times may vary depending on the payment provider or bank.
7. Contact Us
For any questions or concerns regarding your order, please contact MA Cakes through the contact information provided on our website.
Thank you for choosing MA Cakes. We appreciate your trust and support!